Aula Events help

Let's get you in

Ask the help chat, or try the quick fixes below. If the chat can't solve it, a person from our team replies by email, usually the same day.

Can't get in? Quick fixes

Start with the one that sounds like you.

  1. Where's my join link?

    It's in your confirmation email from Aula Events, sent the moment you get your ticket, and again the day before. Check Promotions, Spam or Junk: iCloud in particular files it there. Still nothing? Email us and we'll send it.

  2. Empty access code

    The join link fills in your code, so you only press Access. If the box is empty, copy the code from the same email and paste it. Pasting avoids stray spaces and look-alike letters.

  3. Camera or mic issues

    Press Allow when the browser asks. Blocked it? In Chrome, click the icon at the left of the address bar, set both to Allow and reload. Close Zoom or Teams if they hold the camera.

  4. "Try Again" instead of the venue

    Open your join link in Google Chrome, in a normal window. On Android, always use Chrome: Samsung Internet and DuckDuckGo can show this message and keep you out, and so can private windows and VPNs. Copy the link from the email into Chrome.

  5. Joining on a tablet

    Switch to the desktop site, then open your join link again. iPad Safari: aA → Request Desktop Website. Android Chrome: ⋮ → Desktop site.

  6. Blocked content

    Says "Embedded content blocked"? Some guides and videos in the venue need optional cookies. Allow them in the blocked box, then reload the page.

  7. Something else is off

    Reload the page first: it fixes most things. Still off? Try Google Chrome, where we test everything.

Before you join: a 48-second guide

No sound. Watch it on the device you'll join from.

Still stuck?

Email us the address you bought your ticket with and the event name. Please don't send your access code: we find your ticket from your email.

Email help@aula.events

Organising an event? events@aula.events. Data and privacy: privacy@aula.events.